Support

Need help with PoolCare AI? Check the FAQ below or contact us directly.

Frequently Asked Questions

Is PoolCare a certified water test?

No. PoolCare gives rough estimates from a photo for general upkeep. Confirm important readings with a proper test kit.

Does PoolCare tell me exact chemical amounts?

No. It gives conservative next steps and safety reminders. Always follow the label on your pool products.

What is included in Premium?

Premium unlocks all visible readings, balancing steps, maintenance checklists, and saved history.

Are my photos stored?

Photos are sent for AI analysis only when you choose to analyze. We do not store submitted photos on our servers after the result is returned.

Send us an email and we'll get back to you as soon as possible.